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FOR CUSTOMERS

Siberia Hills ships worldwide. All orders are processed within 5-7 working days. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. Siberia Hills will not be held responsible for a delay in shipment caused by weather conditions, international custom issues or any other circumstances beyond the control of Siberia Hills. All shipments are accompanied with a packing list. Worth of goods will be publicly available on the package's insert for tax reasons on all orders. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.

Shipping carriers are selected based on the most efficient delivery for each order. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. 

Siberia Hills is not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier of the package to open an investigation. Siberia Hills will not replace any packages.

To learn more about Klarna, click here.  

FOR SALES + RETAILERS

For any questions or information on sales, wholesale availability, and becoming a Siberia Hills official retailer please contact: john@siberiahills.eu.

FOR PR REQUESTS

For any questions or information on Siberia Hills products, studio pulls and celebrity requests please contact selah@siberiahills.eu

For any problems with an existing order, the website, or general inquires please contact us at: info@siberiahills.eu